OUR ENGAGEMENTS

4 GUIDELINES AND 24 SERVICE COMMITMENTS

3

Secure and

reliable information :

We keep you fully informed on  the progress of your case in accordance with our mandate provisions.

4

Assessment

of client satisfaction :

An annual satisfaction survey is submitted to our clients. Results are analysed and taken into account. Our approach makes it possible to stay close to our clients’ expectations. This way, our business is constantly evolving to suit your needs.

1

Compliance with shared rules

of conduct :

Compliance with our code of ethics on creditors and debtors, transparency and pledge to seek collection solutions in accordance with the debtor’s situation.

2

Straightforward and transparent operating rules :

We keep a tight control over the client relationship between the creditor and the collection agency through the processing and analysis of your request, the contractualization, the information on the progress of your case, the recovery actions and the collection of dues.