OUR COMMITMENT CHARTER

 

COMMITMENT

CHARTER

WE ARE FULLY COMMITTED TO:

  • Recovering all debts through legal means, informing the debtors of our mandate either by mail, e-mail, phone call or doorstep visit.

  • Remaining confidential about our clients and their debtors

  • Protecting debtors’ privacy

  • Acting with discretion

  • Being loyal

  • Seeking solutions for both parties

  • Favouring conciliation in the interest of our clients and their debtors

  • Complying with our charter (put our values into practice)

  • Keeping our clients informed about their files

  • Complying with article R124-1 of the code of civil enforcement procedures

  • Returning the collected amounts to creditors according to the contracted payment timeline 

  • Declaring our files with the CNIL

  • Assessing our clients’ satisfaction

  • Analysing our clients’ satisfaction

  • Informing our clients about the results of this analysis

  • Addressing identified deficiencies and applying necessary improvements to our processes

© OJNR

Office Juridique National de Recouvrement

 

Web Design : contact@sylvierochart.com

Translation : Patrick Durand

OJNR Debt collection office in Paris & Chamalières

PARIS La Défense. Tour Égée

9 - 11 allée de l'Arche

92 671 Courbevoie-La Défense Cedex

AUVERGNE Rhône-Alpes

29 boulevard Berthelot

63 400 Chamalières