Recovering all debts through legal means, informing the debtors of our mandate either by mail, e-mail, phone call or doorstep visit.

Remaining confidential about our clients and their debtors

Protecting debtors’ privacy

Acting with discretion

Being loyal

Seeking solutions for both parties

Favouring conciliation in the interest of our clients and their debtors

Complying with our charter (put our values into practice)

Keeping our clients informed about their files

Complying with article R124-1 of the code of civil enforcement procedures

Returning the collected amounts to creditors according to the contracted payment timeline 

Declaring our files with the CNIL

Assessing our clients’ satisfaction

Analysing our clients’ satisfaction

Informing our clients about the results of this analysis

Addressing identified deficiencies and applying necessary improvements to our processes