THE AFNOR CERTIFICATION

A reference

A label of 

quality and a trust mark

4 guidelines

and 24 commitments

Our

AFNOR

certification

 

A LABEL OF QUALITY AND A TRUST MARK

To be certified means to be able to warrant at all times :

  • The traceability of collected monies.

  • The returning of amounts collected according to payment timeline. 

  • The opening of a personal account dedicated to the collection of each creditor’s recovered funds.

  • The confidentiality of our clients and their debtors.

  • The compliance with the relevant legislation.

 

4 GUIDELINES AND 24 SERVICE COMMITMENTS

3

Secure and

reliable information :

We keep you fully informed on  the progress of your case in accordance with our mandate provisions.

4

Assessment

of client satisfaction :

An annual satisfaction survey is submitted to our clients. Results are analysed and taken into account. Our approach makes it possible to stay close to our clients’ expectations. This way, our business is constantly evolving to suit your needs.

1

Compliance with shared rules

of conduct :

Compliance with our code of ethics on creditors and debtors, transparency and pledge to seek collection solutions in accordance with the debtor’s situation.

2

Straightforward and transparent operating rules :

We keep a tight control over the client relationship between the creditor and the collection agency through the processing and analysis of your request, the contractualization, the information on the progress of your case, the recovery actions and the collection of dues.

 

AFNOR address

11 rue Francis de Pressensé. F-93571.

La Plaine Saint-Denis Cedex.

 

•    Repository code : REF 191

•    Repository name : 

      DEBT RECOVERY.

•    Scope of the repository :

      Debt collection on behalf of others

© OJNR

Office Juridique National de Recouvrement

 

Web Design : contact@sylvierochart.com

Translation : Patrick Durand

OJNR Debt collection office in Paris & Chamalières

PARIS La Défense. Tour Égée

9 - 11 allée de l'Arche

92 671 Courbevoie-La Défense Cedex

AUVERGNE Rhône-Alpes

29 boulevard Berthelot

63 400 Chamalières