THE AFNOR CERTIFICATION
A label of
quality and a trust mark
and 24 commitments
A LABEL OF QUALITY AND A TRUST MARK
To be certified means to be able to warrant at all times :
The traceability of collected monies.
The returning of amounts collected according to payment timeline.
The opening of a personal account dedicated to the collection of each creditor’s recovered funds.
The confidentiality of our clients and their debtors.
The compliance with the relevant legislation.
4 GUIDELINES AND 24 SERVICE COMMITMENTS
reliable information :
We keep you fully informed on the progress of your case in accordance with our mandate provisions.
of client satisfaction :
An annual satisfaction survey is submitted to our clients. Results are analysed and taken into account. Our approach makes it possible to stay close to our clients’ expectations. This way, our business is constantly evolving to suit your needs.
Compliance with shared rules
of conduct :
Compliance with our code of ethics on creditors and debtors, transparency and pledge to seek collection solutions in accordance with the debtor’s situation.
Straightforward and transparent operating rules :
We keep a tight control over the client relationship between the creditor and the collection agency through the processing and analysis of your request, the contractualization, the information on the progress of your case, the recovery actions and the collection of dues.
11 rue Francis de Pressensé. F-93571.
La Plaine Saint-Denis Cedex.
• Repository code : REF 191
• Repository name :
• Scope of the repository :
Debt collection on behalf of others